1. Overview
This Shipping Policy explains how ZYKOBITE processes, ships, and delivers orders placed through www.zykobite.com.
We aim to deliver fresh, hygienically packed traditional snacks to customers safely and on time while maintaining product quality.
By placing an order on our website, you agree to this Shipping Policy.
2. Shipping Locations
ZYKOBITE currently ships:
✅ Across India (serviceable courier locations)
Delivery availability depends on courier partner coverage in your area.
If your location is not serviceable, we will inform you and issue a full refund.
3. Order Processing Time
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays are processed on the next working day.
Processing includes:
- Fresh preparation (if applicable)
- Quality checks
- Safe packaging
- Courier handover
4. Shipping Time / Delivery Timeline
Estimated delivery timelines:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & Tier 3 Cities | 4–7 business days |
| Remote Areas | 5–9 business days |
Delivery times are estimates and may vary depending on courier operations.
5. Shipping Charges
- Shipping charges (if applicable) are displayed at checkout before payment.
- Free shipping offers may be available during promotions or special campaigns.
6. Order Tracking
Once your order is shipped:
- You will receive a tracking ID via email, SMS, or WhatsApp.
- You can track delivery status through the courier partner’s tracking link.
If tracking details are not received within 48 hours, please contact us.
7. Packaging & Freshness
ZYKOBITE ensures:
- Hygienic packaging
- Secure sealing
- Protective outer packaging
- Fresh dispatch preparation
Since our products are food items, delivery timelines are optimized to maintain freshness.
8. Delivery Attempts
Courier partners typically make 2–3 delivery attempts.
If delivery fails due to:
- Customer unavailable
- Incorrect address
- Phone not reachable
The package may be returned to us.
Re-shipping charges may apply for re-delivery.
9. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping information.
ZYKOBITE is not responsible for delays or losses caused by:
- Wrong address
- Incorrect phone number
- Incomplete delivery details
10. Shipping Delays
Delivery delays may occur due to:
- Weather conditions
- Festivals or peak seasons
- Courier operational issues
- Natural disasters
- Government restrictions
ZYKOBITE is not liable for delays beyond our control but will assist in tracking and resolution.
11. Damaged Package During Transit
If your package arrives damaged:
- Record an unboxing video immediately.
- Take clear photos of the package and product.
- Contact us within 24 hours of delivery.
Email: contact@zykobite.com
Phone: 8676005960
Claims without proof may not be eligible for refund or replacement.
12. Order Status Definitions
- Processing – Order confirmed and being prepared
- Shipped – Handed over to courier
- Out for Delivery – With delivery agent
- Delivered – Successfully delivered
13. Undelivered or Returned Orders
Orders returned due to customer reasons may:
- Require additional shipping charges for re-dispatch, or
- Be partially refunded after deducting shipping costs.
14. Contact Information
For shipping-related queries, contact:
ZYKOBITE
SINHA NIWAS, VILLAGE – BARA PICHHARI
PO- KALYANPUR, PS – BARWADDA
DIST- DHANBAD, JHARKHAND – 826004
📧 Email: contact@zykobite.com
📞 Phone: 8676005960
🌐 Website: www.zykobite.com
Support Hours: Monday – Saturday (10 AM – 7 PM)