1. Overview
At ZYKOBITE, we take pride in delivering fresh, hygienically prepared, and high-quality traditional snacks. Since our products are food items and perishable in nature, our return and refund policies are limited to ensure safety, hygiene, and product integrity.
This Refund & Return Policy explains the conditions under which refunds or replacements may be provided.
By placing an order on www.zykobite.com, you agree to this policy.
2. Nature of Products
ZYKOBITE sells:
- Thekua
- Traditional snacks
- Homemade-style food products
All items are freshly prepared and packaged with care. Due to food safety standards, products once delivered cannot be resold or reused.
3. Return Policy
❌ Returns Not Accepted
We do not accept returns under the following conditions:
- Change of mind after delivery
- Taste preference issues
- Incorrect order placed by customer
- Partial consumption of product
- Delivery delay caused by courier partners beyond our control
4. Eligible Cases for Refund or Replacement
You may be eligible for a refund or replacement only if:
✅ Product received is damaged during transit
✅ Wrong product delivered
✅ Product missing from order
✅ Order paid but not delivered
✅ Package received in tampered condition
5. Complaint Time Limit
To be eligible for review:
- You must contact us within 24 hours of delivery.
- Complaints after 24 hours may not be accepted due to the perishable nature of food products.
6. Proof Required
Customers must provide:
- Clear photos of the product
- Packaging images
- Order details
- Unboxing video (recommended for faster resolution)
Send proof via:
📧 Email: contact@zykobite.com
📞 Phone/WhatsApp: 8676005960
7. Refund Process
After verification:
- Complaint will be reviewed within 2–3 business days.
- If approved, refund will be initiated.
- Refund will be processed to the original payment method.
Refund Timeline
- Processing Time: 5–7 business days
- Bank processing time may vary depending on payment provider.
8. Replacement Policy
Instead of a refund, ZYKOBITE may offer:
- Product replacement, or
- Store credit (if applicable)
Replacement delivery timelines may vary based on location.
9. Non-Refundable Situations
Refunds will not be issued for:
- Incorrect address provided by customer
- Delivery attempts failed due to customer unavailability
- Natural disasters or courier delays
- Minor packaging dents without product damage
- Personal taste preferences
10. Order Cancellation Policy
Customer Cancellation
- Orders can be canceled only before dispatch.
- Once shipped, cancellation is not allowed.
Company Cancellation
ZYKOBITE reserves the right to cancel orders if:
- Product unavailable
- Payment verification fails
- Suspected fraudulent transaction
A full refund will be issued in such cases.
11. Refund Method
Refunds will be issued via:
- Original payment method (UPI/Card/Net Banking), or
- Store credit (if mutually agreed)
Cash refunds are not provided.
12. Quality Assurance
ZYKOBITE ensures:
- Fresh preparation
- Hygienic packaging
- Quality ingredients
- Safe handling standards
However, slight variations in taste, texture, or appearance may occur due to traditional handmade preparation.
13. Contact Us
For refund or return requests, contact:
ZYKOBITE
SINHA NIWAS, VILLAGE – BARA PICHHARI
PO- KALYANPUR, PS – BARWADDA
DIST- DHANBAD, JHARKHAND – 826004
📧 Email: contact@zykobite.com
📞 Phone: 8676005960
🌐 Website: www.zykobite.com
Support Hours: Monday – Saturday (10 AM – 7 PM)